Welcome to xibx.online! In order to ensure that your shopping experience on our website is as pleasant and smooth as possible, we have established some basic terms. These terms are designed to provide you with clear information, answer your questions, and maintain the quality of our service. Please read the following terms carefully before shopping:
I. Purchase Terms
Order Confirmation
All orders will be confirmed by email after confirmation, please make sure the email address you provide is correct.
Product Description
All product descriptions and pictures on the website are for reference only, and the actual product shall prevail. If there is any change, it will be updated in a timely manner.
Price Policy
All prices are in US dollars, including taxes, but excluding shipping costs. If the price changes, the actual price at the time of ordering shall prevail.
II. Payment Terms
Payment Methods
We accept a variety of payment methods, including credit cards, debit cards, and third-party payment platforms.
Payment Security
We use industry-standard encryption technology to protect customers' payment information and ensure the security of your transactions.
III. Delivery Terms
Delivery Time
Under normal circumstances, we ship within 48 hours after confirming the order. Customers will be notified in advance in special circumstances.
Shipping method
We work with multiple logistics companies to provide a variety of delivery options, including standard express and expedited delivery.
IV. Return and Exchange Policy
Return and Exchange Conditions
If you find any quality problems after receiving the product, or the product does not match the description, please contact us within 30 days for return and exchange.
Return and Exchange Process
The product and packaging must be kept intact for return and exchange. Please send the returned goods and relevant vouchers to our customer service address, and a refund or replacement will be processed for you after approval.
V. Privacy Policy
Information Collection
We will collect necessary personal information when you register, place an order or provide feedback, and all information will be processed in accordance with relevant laws.
Information Use
We promise not to sell or transfer your personal information to a third party, and your information will only be used for order processing, customer service and marketing.
VI. Legal Terms
Applicable Law
The interpretation of these terms and the resolution of disputes shall be subject to the laws of the People's Republic of China.
Dispute Resolution
If there is a dispute, the parties shall first resolve it through friendly negotiation; if the negotiation fails, it shall be submitted to the relevant arbitration institution for arbitration.