REFUND AND RETURNS POLICY
1. Refund Policy Overview
We are committed to providing customers with quality products and services. If you are not satisfied with the electronic products or cosmetics you purchased, we provide a flexible refund policy to ensure that your shopping experience is pleasant.
2. Refund Application Conditions
Applicable Scope
Electronic products: limited to unopened and unsatisfied refund applications within 30 days of purchase.
Cosmetics: You can apply for a refund if it is unopened and not damaged during transportation, and it must be applied within 30 days of purchase.
Return Requirements
The product must be kept in its original packaging and accompanied by proof of purchase (such as an invoice or order confirmation email).
The product has not been used and the packaging label is intact.
3. Refund Application Process
Contact Customer Service
If you wish to apply for a refund, please contact the customer service team and provide your order number and the reason for the refund. The contact information can be found on the website contact customer service page.
Returning Products
After obtaining approval for a refund, please send the product back to the address provided by the customer service team. The customer is responsible for the return shipping costs unless there is a quality problem with the product.
Review and Processing
Once we receive the returned goods, we will review and process the refund application within 3 working days. The refund will be returned according to the payment method you used when you purchased.
4. Refund time
The refund processing time depends on your bank or payment platform, and it usually takes 3 working days to arrive.
5. Situations that do not meet the refund conditions
The following situations do not meet the refund conditions:
The product has been opened or used.
The refund application period has expired.
The product is damaged due to the customer's error or intentional damage.
6. Modification of terms
We reserve the right to modify the refund terms at any time, and any modifications will be prominently announced on the website. Please check regularly for the latest information.